Our Shipping Rules - Just Geek Shop - https://www.justgeekstore.com

Greetings, Valued Member of the Geek Tribe! At Just Geek Shop, we’re not just sending packages; we’re delivering pieces of your favorite worlds right to your doorstep. This guide is your comprehensive manual for everything from how we ship your epic loot to what happens if a quest needs a reroll. Read on to power up your knowledge!

 🎯 Quick Mission Briefing: We ship globally (with a few exceptions)! Most orders process in 1-2 days. You have 15 days from delivery to initiate a return or exchange for eligible items.

📦 Chapter 1: The Shipping Saga

Once you’ve completed your purchase, your order embarks on its own epic journey from our Guild Hall in Chicago to your location.

Order Processing & Dispatch

Processing Time: Our team meticulously prepares your order like a rare artifact. This takes 1-2 business days after payment confirmation.
Shipping Regions: We ship worldwide! However, please note that delivery to some parts of Asia and certain remote regions may not be available due to carrier restrictions.

Shipping Methods & Delivery Timelines

Choose the shipping quest that best suits your needs:

Shipping Method	Cost	Carrier	Estimated Delivery Time (After Dispatch)	Best For
Standard Shipping	$12.95	DHL or FedEx	10-15 business days	Faster, tracked delivery for your most awaited gear.
Free Shipping	FREE on orders over $50	EMS	15-25 business days	Budget-friendly delivery for patient champions.

Note: Delivery times are estimates and may vary due to customs, weather, or regional events—think of them as unpredictable side-quests!

🔁 Chapter 2: The Return & Exchange Codex

Sometimes, even the best-laid plans of geeks and gamers go astray. If your item isn’t perfect, here’s how to reset the mission.

📜 The Golden Rules (Eligibility): To qualify for a return or exchange, your item must be:

In its original, unused, and mint condition (like a collectible fresh from the box).
In the original packaging with all tags, accessories, and manuals.
Accompanied by your original proof of purchase (order number).
Requested within the 15-day window from the delivery date.

⚠️ Items Marked “No-Respawn” (Non-Returnable):

To protect the integrity and safety of certain specialized gear, the following items cannot be returned or exchanged unless they arrive damaged or defective:

Fancy Dress & Cosplay Items Hygiene – Costumes and apparel are final sale.
Drinkware & CosCups Health/Safety – Once used or opened, they cannot be returned.
Personalized or Custom Items Made for You – Products created or modified specifically for your order.
Digital Goods & Downloadable Content Instant Access – Once accessed or downloaded.
Clearance or Final Sale Items – These will be clearly marked as “Final Sale” on the product page.

Damaged/Defective items in these categories? Contact our Support Guild immediately!

🗺️ The Step-by-Step Return/Exchange Quest

1 Initiate the Request:
Email our Support Guild at [email protected] within 15 days of delivery. Use the template below for maximum efficiency.

2 Receive Your RMA & Instructions:
We’ll reply with a Return Merchandise Authorization (RMA) number and the return address for our HQ in Chicago, IL, USA.

3 Pack Your Item Securely:
Place the item in its original packaging with all accessories. Write the RMA number inside the package.

4 Ship It Back:
Send the package to the provided address. We highly recommend using a trackable shipping service.
Initial return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item sent).

5 Inspection & Processing:
Once received, our team will inspect the item. This usually takes 1-2 business days.

6 Mission Complete – Resolution:
Upon approval, your exchange will be processed, or your refund will be initiated. Quest logged as successful!

✉️ Contact the Guild (Email Template)

Copy, paste, and customize this message to speed up your request:

Subject: Return/Exchange Request – Order #[Your Order Number] Greetings Just Geek Support Guild, I wish to initiate a return/exchange for my order. – Order Number: [Please Insert] – Product Name(s): [e.g., “Destiny Plushie”, “Anime Hoodie”] – Reason for Return/Exchange: [e.g., Wrong Size, Changed Mind, Defective Item] – Preferred Resolution: [Refund / Exchange for (Specific Item)] – Date of Delivery: [MM/DD/YYYY] I have read and understand the Returns & Exchanges policy. My Geek Tribe Handle (Name): [Your Full Name] Thank you, [Your Name]

Send your completed request to: [email protected]

💰 Chapter 3: Loot Refunded

Timing: Once your return is approved, refunds are processed to your original payment method within 5-10 business days.
Method: Refunds are issued to the same payment method used for purchase (Visa, MasterCard, JCB, PayPal).
Deductions: Original shipping fees are non-refundable. For exchanges, we cover the standard shipping cost to send your replacement item.
International Transactions: Refunds to international payment methods may take additional time to appear in your account, depending on your bank or PayPal’s processing times.

🎁 Chapter 4: Special Exchanges & Gifts

Need a different size, color, or fandom? Exchanges are welcome for eligible items! Just follow the standard process and state your desired exchange item clearly.

Gifting Side-Quest: Received an item as a gift? Contact us with the order number or the gift giver’s details, and we’ll help you complete your exchange mission.

Shipping Policy